ARN American Rheumatology Network Business & Operations Consulting

Frequently asked questions.

If you do not see your question here, you can always reach us at support@americanrheumanet.online.

Most engagements are billed in phases: an initial discovery or planning payment, followed by one or more milestone-based payments. All pricing is quoted in USD and confirmed in a written proposal before any payment is due.

We typically accept major credit and debit cards through Stripe-powered payment links, as well as electronic invoice payments where available. We do not accept cash or in-person payments.

Yes. You will receive a digital invoice before payment and a payment receipt by email after successful payment. These documents include our legal business name, contact details, and a description of the services.

All services are delivered digitally via secure video or audio conferencing, email, and shared documents. We do not deliver services in person.

Smaller assessments typically run 2–4 weeks. Broader operating model projects may run 4–8 weeks. Advisory retainers are usually agreed for 3–12 months. Timelines are confirmed in writing in your proposal.

We aim to acknowledge support requests within 24 business hours and provide a substantive response within 24–48 business hours whenever possible.

No. We only provide business and operations consulting. We do not provide medical advice, diagnosis, treatment, or patient-specific recommendations. All clinical decisions remain with your licensed clinicians and medical advisors.

No. Because outcomes depend on many factors outside our control, we do not guarantee specific revenue levels, cost savings, or compliance results. We focus on clearer processes, responsibilities, and reporting so you can manage your business more effectively.

We primarily work with healthcare-related organizations and other professional services businesses that operate in regulated environments and need structure around operations, workflows, and reporting.

We treat client information as confidential and use secure, password-protected systems to store working documents. Confidentiality expectations are documented in our engagement terms.

No. We do not request or manage individual patient records or PHI. Our work focuses on business processes, not patient-level clinical data.

You can review our Privacy Policy for details on how we collect, use, and store information related to this website and our consulting services.